Murphy & Company: Experts in driving online transactions

Frequently Asked Questions

Question:

How much time will it take to get our program offering delivered?

Answer: Each program will be unique. Generic programs offer the quickest turnaround. Our branded programs take more time to design and fit your brand and we allow the most time for our custom programs to fully customize the message and graphics to coordinate seamlessly with your brand.

Question:

How will the content of the program offerings be created?

Answer: Each designer is very familiar with the financial industry and a wide variety of Internet Banking and Bill Pay systems. We apply that industry knowledge to the development of the content, collect the necessary data elements and graphics needed to brand or customize the programs and deliver clear drafts for your constructive feedback on revisions that will be needed to finalize the program.

Question:

How is the Murphy & Company content different than other Internet Banking material currently on the market?

Answer: Two major differences: A different approach and a better message.

Our content is developed by people who have had direct working experience as bank product managers. We know what it takes to build and deploy a program addressing a message like Internet Banking from concept to deployment in a resource- and budget-constrained world. We also know that time is of the essence and have aligned the necessary tools to speed delivery of your program.
Our Internet Banking education content includes important "calls to action." For example, a key message inside our content is that consumers should use Internet Banking to monitor their accounts to help manage their money and monitor their accounts regularly as well as to watch for and detect identity theft risks. Also, if consumers are going to be adjusting how they pay their bills, this may be the time to sign up for Bill Pay.

Question:

The pricing for your Internet Banking programs is based on institution asset size. What method does Murphy & Company use to determine asset size?

Answer: We would refer to the asset amount listed on your most recent NCUA or FDIC filing.

Question:

I am part of a holding company. How does Murphy & Company charge for holding companies with multiple subsidiaries?

Answer: The largest FI in the holding company pays full price. Wholly owned subsidiaries of the holding company will be billed 50% of the respective asset size of the subsidiary.

Question:

If we ask Murphy & Company to do a direct mailing, it will involve the sharing of sensitive customer names and addresses. How have you addressed Gramm-Leach-Bliley compliance issues?

Answer: Our direct-mail printing partner not only offers state-of-the-art printing technology, they employ state-of-the-art security tools and procedures. Our printing partner has a detailed security policy and procedure available for your inspection. They are a regular resource to top-10 financial institutions and Fortune-500 corporations. More detailed information and a client reference list is available by contacting Murphy & Company.