Programs > At the Branch

What if you could sit down at a computer with a potential customer and walk him through the sign-up process?

Help him set up his account and make his first few payments? Answer any questions he had? What if you could do this for every single one of your potential customers? Now you can.

Our “how to” Quick Start Guides, with clear system illustrations, help people use online services for their account information and become comfortable making transactions. These guides help to remove consumer barriers to usage by talking them through every step of the process. Through friendly, easy-to-follow instructions your users build the confidence that keeps them coming back. So potential customers become regular and loyal customers.

Best of all, we do all the work. Just tell us what you want and when you need it by. We’ll write and design your guide according to your specifications. Once you’ve approved a printers proof, we’ll print the guides and ship them to you.

Custom Quick Start Guide

Custom-branded booklets are the best choice for large financial institutions, billers, and corporations with tens of thousands of customers to educate. We write and design these full-color guides to match your corporate style, from color scheme and cover design to language and content. And the guides are generously illustrated with images from your own interface, so users feel familiar with your environment, even on their first visit.

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Branded Quick Start Guide

Branded booklets are the optimal choice for the mid-range financial institutions that take pride in their brand and would like to deliver an affordable, yet customized document. We write and design the black and white content to follow your specific vendor solution and brand the content throughout with your name, any system naming preferences, your branded system’s screen imagery and your company logo imagery. A gallery of full-color cover designs is available for you to select from and add your black and white logo to complete the piece. Note that we also offer the branded quick start guide program with the option to upgrade to full color internal content.

Click Here to View Samples.
View Branded Quick Start Guide Cover Options.

Generic Quick Start Guide

Whether you are a large-scale financial institution or a small community credit union, the generic booklets are a great solution to fill the gaps for your consumer education needs. The generic document is written to be universally applicable to all financial institution sizes and types (omitting bank or credit union terminology) by concentrating the content and imagery on the specific vendor offering. Consider the generic booklets for an expedited solution during the development time needed for your custom or branded booklet. Or, take advantage of the cost efficiency offered by this product for the smaller consumer markets you are serving, such as cash management.

PDF and HTML

Murphy & Company can provide an electronic version of any Quick Start Guide for posting on your website. This PDF can also be installed on your internal Intranet and any other delivery mechanism available to the bank at no additional charge.

The PDF version of a highly branded education piece with detailed screen shots and branding is usually very large, often several megabytes. To improve the end user experience, we offer an HTML version of your Quick Start Guide for an additional fee. The HTML version is repurposed from the Guide as an interactive, dynamically-linked, online education tool.

Train the Trainer

Our Quick Start Guides serve as a valuable tool in educating the branch staff. To help organize and motivate the branch network, we also offer a Train-the-Trainer program authored by Murphy & Company, “Internet Banking Branch Education Program”. This material will assist you in training your branch staff to effectively promote your Internet Banking and Bill Pay services while utilizing your Quick Start Guides as a new way to educate your branch staff and consumers.

Click Here To View a Sample.

Fulfillment Service

Execution And Fulfillment
In addition to world-class content and a professional finished product, Murphy & Company offers a tremendous value in our production and fulfillment services. When the development of a project begins, Murphy & Company handles all of the details. Our knowledge and experience of your Internet Banking and Bill Pay system allows us to quickly apply your brand into a compelling, meaningful program. Your interaction will only be needed at the review and final sign off process, freeing up valuable time for you and your staff.

After production, we offer complete fulfillment and execution services. Many of our customers ask us to create and deliver branch kits. Each kit includes a cover memo, training material, the printed guides and other financial institution specific information as needed.