Digital Banking Video Usage During the Covid-19 Pandemic

Murphy & Company is pleased to share our latest research on the use of video to support Digital Banking during the Covid-19 pandemic.

Our community of hundreds of FI clients provides us with an unmatched, real-time view of aggregate industry trends and experiences. The digital banking channel, for both consumers and businesses, is carrying a heavier load for the typical bank and credit union during the Covid-19 pandemic. It comes as no surprise that right now, more users are using videos to learn about digital banking. But what is a surprise is just how large of an increase there is of consumers viewing these videos. Our latest white paper shares a glimpse into the first month of experience.

Click to download the PDF attached below.

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